Your privacy is important to us. We are committed to maintaining the confidentiality of your personal information that you submit through this Website or mobile app.
This statement sets out how we, Singapore Paincare Holdings and its subsidiaries, collectively referred to herein as “Singapore Paincare”, “us”, “we” or “our”) manage personal data in connection with the Personal Data Protection Act (No. 26 of 2012) (“The Act”).
By interacting, submitting information, enrolling or signing up for any products or services offered by us, you agree and consent to Singapore Paincare collecting, using, disclosing and sharing amongst ourselves your Personal Data and disclosing such Personal Data to our authorised service providers, partners and relevant third parties in the manner set forth in this Privacy Statement.
This statement describes how we collect, use, disclose, process and protect your personal data. When you visit our website or mobile application or request a service from any entity within Singapore Paincare, your use or continued use of our services shall be deemed as your acceptance and agreement to be bound by the provisions of this Statement.
This statement supplements but does not supersede nor replace any other consents you may have previously provided to us or our partners in respect of your Personal Data and your consents herein are additional to any rights which to any of us may have at law, to collect, use or disclose your Personal Data.
For the purpose of the Act, we are a data intermediary when we process personal data on behalf of and for the purposes of another organisation. At the same time, we also collect, use and disclose personal data in compliance with the Act for purposes that are lawful, reasonable and appropriate.
Singapore Paincare may from time to time, update this Privacy Statement to ensure that this Privacy Statement is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. Please check back regularly for updated information on the handling of your Personal Data.
In this Privacy Statement, “Personal Data” refers to any data, whether accurate or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which the organisation has or is likely to have access, including data in our records as may be updated from time to time.
Example of Personal Data you may provide to us include your name, NRIC, passport or other identification number, telephone number, mailing address, email address, transactional data and any other information relating to any individuals which you have provided us in any forms you may have submitted to us or through other forms of interaction with you.
We may collect Personal Data in the following ways:
Depending on the nature of transactions you have with us, the types of personal data we collect about you may include:
You are assured that Singapore Paincare will not collect your Personal Data more than necessary to fulfil one or more purposes that the data is collected for. Whilst we will take reasonable precautions and verification checks to ensure that the Personal Data we have collected from you is reasonably accurate, complete and up-to-date, you should ensure that all Personal Data submitted to us is complete, accurate, true and correct. If there is a change to your contact information such as your address, email address, telephone number, do update us to ensure you will continue to receive communications from us without disruption or delay. Failure to do so may result in our inability to provide you with products and/or services that you have requested.
Before we collect, use or disclose your personal data, we will notify you of the purpose why we are doing so. We next obtain written confirmation from you on your expressed consent. As far as possible, we will not collect more personal data than necessary for the stated purposes within this notice.
Under certain circumstances, we may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose, e.g. when you request for medical services, whether in-person or through our mobile application.
If you request for medical consultation with us on behalf of another individual, you must first obtain consent or show that you are authorised to act on behalf of that individual in order for us to collect, use or disclose his/her personal data. Where consent can be obtained, that individual must be notified of the purposes for the collection, use or disclosure of his/her personal data.
Personal Data may be shared among our subsidiaries, affiliates, partners and third parties to enable us to provide service to you and for our business purposes. We may use the Personal Data in one or more of the following purposes:
These purposes may also apply even if you do not maintain an account with us or your account, relationship has been terminated with us. Arrangements are in place to ensure the security of any personal data shared.
Subject to the provisions of the applicable law, we may disclose your Personal Data to parties mentioned below (examples provided are not exhaustive) to achieve one or more purposes listed in section 2.
We will use our best endeavours to ensure that your personal data is protected by such third parties or cause them to be bound to hold your data in confidence such as by entering a legally binding instrument with them.
If there is a need for us to transfer your personal data to an organisation outside of Singapore, whether is within Singapore Paincare or not, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If this is not the case, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as that in Singapore.
To safeguard your personal information, all electronic storage, hosting, processing, transmission and backup (for the purpose of disaster recover or otherwise) of personal and other information are secured with appropriate administrative, physical and technical security measures.
While we take reasonable efforts to maintain the confidentiality and security of your personal data, we cannot guarantee that any information that is transmitted or stored electronically is completely secure or that no harmful code will enter our website (for example viruses, bugs, trojan horse, spyware, adware).
For users with username and password login, you undertake to keep the username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorised person and to inform us as soon as reasonably practical if you know or suspect that someone else has access to your username and password or believed that the confidentiality has been compromised in any way or that actual or possible unauthorised transactions have taken place. We are not liable for any damage from any security breaches on unauthorised and/or fraudulent use of your username and password.
We will retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required for legal or business purposes. Any personal data which are no longer needed for legal or business purposes will be destroyed or hashed according to our document retention guidelines.
We may also include third party links on our website for your convenience and information. These linked sites have separate and independent privacy policies and hence we undertake no responsibility or liability for the content and activities of these link sites and we encourage you to consult the privacy notices of their sites.
We may upon written request, allow you to view your stored personal information and how it may have been used and/or disclosed by us in the past one year, subject to legal requirements. We reserve the right to charge a reasonable administrative fee for this service. We will respond to such request within 30 days of receipt of your written request.
Kindly inform us in writing if any personal information which we hold about you needs to be corrected or updated.
You may subject to applicable law, regulations and professional standards at any time, give us reasonable written notice of your withdrawal of consent to collect, use or disclose the personal information. If you choose to withdraw your consent to any or all or the disclosure of your personal data, we will not be in a position to continue providing our services to you. Withdrawal may also result in the termination of any agreement you may have with us.
You have a choice to withdraw your consent for receiving marketing or promotional materials/communication. You may contact us using the contact details found below. Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to 30 calendar days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the services that you have requested or purchased from us.
If we process personal data on your behalf and or your purposes as a data intermediary, we shall:
In the same regard, if we process personal data on your behalf and for your purposes, you:
If you require more information relating to this statement or require amendments or withdraw your consent, please contact us at:
Singapore Paincare Holdings Limited
101 Cecil Street, Tong Eng Building #10-01
If your personal data was provided to us by a third party, kindly contact that organisation or your representative to make such a request or query on your behalf.
Effective date : 30 September 2021
Last updated : 30 September 2021